Shipping policy

Shipping & Return Policy – zellic.shop

At zellic.shop, we aim to provide a smooth and reliable shopping experience. Please read our shipping and return policy carefully before placing your order.

1. Order Processing

All orders placed on zellic.shop are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on Sundays or public holidays.

2. Shipping & Delivery Time

We strive to deliver your order as quickly as possible.

• Estimated Delivery Time: Within 7 business days from the date of dispatch.

• Delivery times may vary depending on your location, courier delays, or unexpected circumstances.

Once your order is shipped, you may receive shipping updates if available.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before completing your purchase.

4. Order Issues

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can assist you promptly.

5. Return Policy (5-Day Return)

We offer a 5-day return policy for eligible items.

• You can request a return within 5 days of receiving your order.

• Items must be unused, in original condition, and in original packaging.

• Certain items such as used products or items damaged by the customer may not be eligible for return.

After we receive and inspect the returned item, we will process your refund or replacement.

6. Return Process

To request a return, please email us with the following details:

• Order number

• Product name

• Reason for return

• Photos (if the product is damaged or defective)

Our support team will guide you through the return process.

7. Contact Support

For any shipping or return related questions, please contact us:

Email: zellic81@gmail.com
Store: zellic.shop

Thank you for shopping with zellic.shop. We appreciate your trust and support.